FAQs

Daily rental charges are calculated in cycles of 24 hours. If a car is collected at 09:00 on Monday it must be returned at 09:00 on Tuesday. A grace period of two hours may be granted before charging an extra day. Where a client opts for a driver, their day is 12 hours

1. Renter’s full names
2. Vehicle required
3. Pick up rental location, date and time
4. Return rental location, date and time

1. The renter must accept the terms and conditions of the Rental Agreement
2. Name, address, telephone number and email address
3. Local contact details
4. A valid unendorsed driver’ s licence (held for a minimum of two years) The license must include a photo ID.
5. Passport and ID (for non-residents)

1. Minimum age is 23 years
2. Drivers under the age of 23 years are permitted, provided they have been in possession of a valid unendorsed drivers licence for a minimum of three years
3. A young Driver surcharge will apply
4. Maximum age is 65years old

Rental length is not restricted however should the rental exceed 31 days; an additional rental agreement will apply for each 31-day period or part thereof.

Only the person who signs the rental agreement is authorised to drive the vehicle unless additional driver/s are nominated and noted on the Rental Agreement.

1. Vehicles are permitted to cross borders with the express permission of Murare Car Rental.
2. A cross-border authorization must be requested at the time of reservation to allow Murare time to clear the vehicle with the authorities
3. A cross-border levy, payable to Murare, does apply to each crossing
4. Murare will not be held responsible should a renter be refused entry to another country
5. Any border fees payable to the border authorities are the renter’s responsibility
6. Murare does not offer roadside assistance in other countries. In the event of an incident, Murare is reliant on the renter to ensure safety of the vehicle.
7. Should an accident/theft occur outside Zimbabwean borders, the renter will be liable for a minimum liability. This applies without exception, regardless of the applicable rental product

In the event of a traffic violation, which may be issued to Murare. Upon receipt, Murare will redirect the traffic fine to the renter. A traffic fine administration fee will apply. The amount will be deducted from the renter’s deposit

Vehicles are collected with a full tank and returned with a full tank. Should you return the vehicle without refueling, we will refuel and bill you on your invoice.

We accept local currency and US$. Other currencies are accepted subject to prior agreement.

We deliver vehicles at your requested location. We deliver within the city centre for free and out of town at a cost.

We offer unlimited mileage for hires that exceed 20 days.

Yes. The other person(s) wishing to drive the vehicle must submit a copy of a valid driver’s license when collecting the vehicle.

Yes, provided the car is available.

Yes. Contact us as soon as possible and provide us with the reservation number and email address.

Follow the procedure below if you are involved in an accident:

1. Move the vehicle to a safe location to prevent further accidents.
2. Assist all injured parties.
3. Report the accident to the police.
4. Get the contact details of the other party.
5. Contact our customer care desk.
6. Do not negotiate a private settlement on the spot. Private settlements will invalidate the insurance and you will be required to pay the entire cost.

Yes. All of our vehicles have a tracking system.

If you have further questions please feel free to contact us below

Murare Car Rental

Harare
+263 777 469 369
+263 242 485 128
[email protected]

RGM International Airport
A090 Northern Extension
+263777155847

Bulawayo
+263 784 932 157
+263 292 230 701 - 2
[email protected]

Mutare
+263 719 552 179
+263 202 020386
[email protected]

Victoria Falls
+263 789 986 537
+263 83 2840119
[email protected]

Masvingo
+263 789 986 541
+263 777 469 349
[email protected]

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