Daily rental charges are calculated in cycles of 24 hours. If a car is collected at 09:00 on Monday it must be returned at 09:00 on Tuesday. A grace period of two hours may be granted before charging an extra day. Where a client opts for a driver, their day is 12 hours
1. Renter’s full names
2. Vehicle required
3. Pick up rental location, date and time
4. Return rental location, date and time
1. The renter must accept the terms and conditions of the Rental Agreement
2. Name, address, telephone number and email address
3. Local contact details
4. A valid unendorsed driver’ s licence (held for a minimum of two years) The
license must include a photo ID.
5. Passport and ID (for non-residents)
1. Minimum age is 23 years
2. Drivers under the age of 23 years are permitted, provided they have been in
possession of a valid unendorsed drivers licence for a minimum of three years
3. A young Driver surcharge will apply
4. Maximum age is 65years old
Rental length is not restricted however should the rental exceed 31 days; an additional rental agreement will apply for each 31-day period or part thereof.
Only the person who signs the rental agreement is authorised to drive the vehicle unless additional driver/s are nominated and noted on the Rental Agreement.
1. Vehicles are permitted to cross borders with the express permission of Murare Car
Rental.
2. A cross-border authorization must be requested at the time of reservation to
allow Murare time to clear the vehicle with the authorities
3. A cross-border levy, payable to Murare, does apply to each crossing
4. Murare will not be held responsible should a renter be refused entry to another
country
5. Any border fees payable to the border authorities are the renter’s responsibility
6. Murare does not offer roadside assistance in other countries. In the event of an
incident, Murare is reliant on the renter to ensure safety of the vehicle.
7. Should an accident/theft occur outside Zimbabwean borders, the renter will be
liable for a minimum liability. This applies without exception, regardless of the
applicable rental product
In the event of a traffic violation, which may be issued to Murare. Upon receipt, Murare will redirect the traffic fine to the renter. A traffic fine administration fee will apply. The amount will be deducted from the renter’s deposit
Vehicles are collected with a full tank
and returned with a full tank. Should you return the vehicle without refueling, we
will refuel and bill you on your invoice.
We accept local currency and US$. Other
currencies are accepted subject to prior agreement.
We deliver vehicles at your requested location. We deliver within the city centre for free and out of town at a cost.
We offer unlimited mileage for hires that exceed 20 days.
Yes. The other person(s) wishing to drive the vehicle must submit a copy of a valid driver’s license when collecting the vehicle.
Yes, provided the car is available.
Yes. Contact us as soon as possible and provide us with the reservation number and email address.
Follow the procedure below if you are
involved in an accident:
1. Move the vehicle to a safe location to prevent
further accidents.
2. Assist all injured parties.
3. Report the accident to
the police.
4. Get the contact details of the other party.
5. Contact our
customer care desk.
6. Do not negotiate a private settlement on the spot. Private
settlements will invalidate the insurance and you will be required to pay the entire
cost.
Produce a driver's license
Yes. All of our vehicles have a tracking system.